Frequently Asked Questions (FAQ)

Why is my hot water heater leaking from the bottom?
Why doesn't my old water heater work as well as it used to?
What can I do about unusually high water bills?
Why does my sink make a gurgling noise when it drains?
My garbage disposal stopped working.  What can I do?
My heat is out.  What should I do?
Why do faucets leak?

Why is my hot water heater leaking from the bottom?

Unfortunately, the unit may have sprung a leak and cannot be repaired. There are occasions, however, where the water is from a leak above the water heater, and is finding its way to the bottom. Those leaks can be repaired.

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Why doesn't my old water heater work as well as it used to?

This is usually due to a sediment buildup in your tank. As water heaters grow older, they accumulate sediment and lime deposits. If these deposits are not removed periodically, the sediment will create a barrier between the burner and the water, greatly reducing the water heater's performance level. This results in an increase in the amount of fuel required to deliver hot water.

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What can I do about unusually high water bills?

There can be many causes for a high water bill. The most common is a toilet that is running or a dripping faucet. These continually waste water and can easily add 50-200% to your water bill.

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Why does my sink make a gurgling noise when it drains?

This usually means that the plumbing vent for that sink is either clogged, was improperly installed, or not installed at all. When a sink isn't vented properly, the drain will be noisy, sucking in air as it drains, will drain slower than a drain that is vented, and will make a gurgling noise.

FAQ

My garbage disposal stopped working. What can I do?

Many disposals have an internal breaker that trips when they've become jammed. To remedy this, first turn off the power to the disposal, either at the switch, or at the breaker or fuse panel. BE SURE THE POWER IS OFF! Then, using a pair of needle nose pliers, NOT YOUR HAND, remove whatever debris may be jamming the disposal. Next, use the supplied allen wrench that came with the disposal to free the tray. This is done by inserting the wrench under the disposal, in the very center, and moving it 180-degrees, back and forth. Finally, reset the red button on the bottom of the disposal. Finally, restore power and test the disposal.

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My heat is out. What should I do?

First, check your thermostat to make sure it is on the heat selector and is calling for heat. Next, check your furnace filter to make sure it is clean. Next, check your breaker or fuse box to make sure that it is not tripped or blown. If you have a furnace with a standing pilot, check to make sure it is burning. However, if you're not sure how to do any of these things, it is best to have a qualified technician inspect and/or repair your furnace.

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Why do faucets leak?

Leaks occur when seals inside the faucet become dirty or worn. Though you may choose to replace worn parts, replacing your old faucet with a new one can upgrade the look of your kitchen, bathroom or tub/shower decor and avoid further repair problems.

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